Frequently Asked Questions

Monday to Friday 9am – 5pm
** Times available before and after hours or on the weekend by appointment only.

Generally 2 to 3 weeks, however it may depend on the product.

The below timeframes are an estimation only**:

  • Plantation Shutters: 6-8 weeks
  • Dual Shades: 2-3 weeks
  • Roller Blinds: 2-3 weeks
  • Vertical Blinds: 2-3 weeks
  • Panel Blinds: 2-3 weeks
  • Veri Shades: 2-3 weeks
  • Screen Doors & Security Door: 2-3 weeks
  • Grilles & Fly screens: 2-3 weeks
  • Awnings: 4-5 weeks
  • Zipscreens: 4-5 weeks

**These timeframes are an indication only and are subject to change due to time of year and do not apply to special powder coat colours, buy in materials or outside of scope requests.

To clean your blinds, we suggest having them professionally cleaned, Amazing Clean Sunshine Coast is a Blind cleaning company which may help attend to your requests. Depending on the type of blind, another alternative is to use mild soapy water with a damp cloth. Please contact one of our friendly staff at the office on 1300 265 767 for further information.

Warranties depend on the product, below is a general outline of our warranty terms**:

  • All Blinds are provided with a 12 month onsite warranty.
  • Plantation Shutters come with an impressive 25-year structural warranty and a 5-year paint warranty.
  • All soft furnishings come with a standard 5-year warranty. This is for defects and or failure of the components.
  • Stainless Steel Doors and Screens come with an 11-year warranty.
  • Aluminium Perforated Door and Screens come with a 7-year warranty.
  • Diamond Grille Doors and Screens come with a 1-year warranty.
  • Flyscreen Doors and Screens come with a 1-year warranty.
  • Zipscreens come with a 5-year structural and 10-year fabric warranty.
  • Folding arm awnings come with a 5-year structural and 10-year fabric warranty.

** Terms and conditions of warranty agreements are on the back of every purchase order, please read this information.

BOK Security and Shutters accept Cash; Direct Deposit; Credit Cards (surcharges apply).

Supply only orders all come with brackets to mount the blinds that were ordered. The fixings (screws/plugs) are determined by the customer. This is to ensure the product is mounted securely onto the surface and each surface can vary. For example, surfaces such as concrete, brick, timber etc all require appropriate fixings. 

To reduce light, a fully enclosed cassette roller blind is the best choice. This blind comes with side channels to reduce any light trying to sneak in through the sides or bottom of the blind. This is a popular choice for those who are shift workers.

Our double roller blind system allows the option of having two different fabrics, a sheer fabric such as our sunscreen range and a block out fabric. This provides the option of having total privacy both day and night.

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